Refund policy

We prioritize the quality and freshness of our products to ensure the best experience for our customers. As our baked goods are made fresh and intended for immediate enjoyment, all sales are final, and we are unable to accept returns or exchanges.

If there is an issue with your order, such as receiving the wrong item or a product that does not meet our quality standards, please contact us within 48 hours of receiving your order at dulcesmelaopr@gmail.com. Be sure to include your order number, a description of the issue, and clear photos of the product if applicable.

We are committed to resolving any concerns promptly and ensuring your satisfaction.

You can always reach out to us for any questions or concerns at dulcesmelaopr@gmail.com.

 

Damages and Issues
We take great care in preparing your order to ensure it meets our high-quality standards. However, if something isn’t right, such as receiving the wrong item or a product that does not meet expectations, please contact us immediately at dulcesmelaopr@gmail.com.

To help us resolve the issue promptly, include your order number, a description of the problem, and clear photos of the product. We will evaluate the situation and take the necessary steps to address your concerns.

 

Exceptions / Non-Returnable Items
All baked goods, pastries, and custom orders are non-returnable and non-refundable. This policy ensures the freshness and safety of our products.

Additionally, we cannot accept returns on gift cards or promotional items.

If you have any questions about a specific order, please don’t hesitate to reach out to us at dulcesmelaopr@gmail.com. We are happy to assist you.

 

Exchanges
We do not offer exchanges for our baked goods. If there is an issue with your order, please contact us at dulcesmelaopr@gmail.com, and we will gladly assist in resolving the matter.

 

Refunds
Refunds are not offered due to the nature of our products. If you experience an issue, such as receiving the wrong item or a product that does not meet our quality standards, please contact us within 48 hours of receiving your order at dulcesmelaopr@gmail.com.

We are committed to addressing any concerns promptly and ensuring your satisfaction.